"Well, selling music isn't the same as selling soap. You can't just roll out a product when the timing suits you and you need a hit."
"Frankly I'm not sure the record industry has *ever* had a relationship with fans. Their end users simply aren't music consumers --
their customers are actually retailers, from Tower to iTunes."
HOW DO I WIN A FREE COPY OF THE BOOK? (After the Jump)
What do you think lead to The Spectacular Crash of the Record Industry in the Digital Age?
Best Anwser Wins.