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I tried to order a Rolling Stones live concert via Google Play, it was a good deal. But using Google Chrome, on an iMac, the checkout/download process didn't work. It wouldn't work. I tried a few times and then gave up. I use Google Apps as my company email and I am happy with it but the support is non-existent. It takes 24-48 hours to receive a human response. I did't bother to contact Google and spend all day trying to tell them that their product wasn't working for me. Now, I've had problems with my Apple ID in the past and that also took too long to resolve but other than that, the Apple purchasing and downloading process is smooth and hassle free. That is why Apple is becoming a monopoly - they create a simple graceful process to do complicated things.


Well, maybe they're not used to selling to consumers, the actual users, providing adequate support, etc. If ~98% of customers are advertising, might be hard to change that DNA to something radically different, ie where user and the customer are the same thing and intentions are generally much more aligned.


Was this article really necessary? The more music services out there the more artists and fans can benefit. Competition is a good thing.


Given that Google is trying to create their own eco system I think it was absolutely necessary. Expecting them not to would be like asking a new auto maker to not put headlights on their car because there's already enough cars with headlights.

While you bring up a good point regarding Google's lack of record selling content thus far, I think you are far too pessimistic given their track record. Google has put out of lot of products but also had some massive successes as well that should be weighted (Chrome, Android, Analytics, Maps, Gmail, Docs, Calendar, etc etc.) Given who they have gone up against just in those areas their internal product development has an unbelievable track record.

And while the media is convinced G+ is unsuccessful, I think its far to early to suggest G+ isn't doing well. G+ has doubled in size every quarter since it opened and while its not yet in FB's league, its done very well considering its less than a year old. Keep in mind it took even FB 4 years to catch up to Myspace.

G+ is important regarding Music since if Google music is going to succeed its likely to be on the back of G+. I'm sure you are aware that now songs shared on G+ automatically show up on your Google music where you can buy them - this is even an edge up on Spotify and something Itunes has no answer for at the moment. Time will tell, but I wouldn't count Google out just yet.


I agree that it is necessary. As I described in my comment I was using other Google products, very successful products, while trying to use their new product, which didn't work. It's amazing to me that Google didn't realize it wasn't working for me. That they didn't contact me with a follow-up to an abandoned cart, or some notification that they realized my checkout was failing. Or didn't have a help button on that checkout screen. In agreement with the other comments, they might need to learn that they have a problem with customer service and customer management.


The more platforms for the artists to INDEPENDENTLY sell and connect to fans, the better for both parties.
One of the things keeping google play down is that they only allow U.S. bands and music so f%&k that.


"Content sold on Google Play will be 320 kbps .mp3 files" ...is that constant bitrate or VBR? Anyone know?

Stereo or joint-stereo?

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