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Rhapsody Users Rebel Over Shift To Napster

image from www.hypebot.comLast week, Rhapsody consolidated its branding under the single moniker Napster.  With it came a supposedly improved interface and user experience, but judging from comments posted online, Rhapsody users are NOT happy with the change.

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image from www.hypebot.comRhapsody users responded angrily to the shift to the Napster brand in comments on Hypebot and elsewhere online.

"(This) combination of operational missteps at the most important moment of a merger/transition is a guaranteed to"red flag" that will drive this company into the ground if immediate changes aren't brought around," wrote one disgruntled user. 

Andy McBride said...
This was a really bad move. Do they have any idea how many firewalls are configured to block Napster? Although Napster has not been around for a while it is still on most firewall black lists.

Now I cannot use Rhapsody/Napster at work and I'm sure there are a lot of users finding out the same thing today.

combineddesign@comcast.net said...

Rhapsody disappeared from my laptop.

I am a paying subscriber?

X said...

Why did they name themselves after a product based on theft?

I will definitely never use their service now.

nuzu said...

What kind of inept executives at a company would opt for the Napster black screened ominous brand over the people pleasant dancing fun Rhapsody brand. Not realizing the merger, I just spent the past 15 minutes trying to figure out what virus I had that would convert the "Rhapsody.com" address I typed into my search engine to "Napster.com". AND, GET THIS, THE INITIAL SCREEN DIDN'T EVEN SAY "RHAPSODY IS NOW NAPSTER".

That combination of operational missteps at the most important moment of a merger/transition is a guaranteed to"red flag" that will drive this company into the ground if immediate changes aren't brought around. Mark my words! 

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