> ## Content Index
> Fetch the complete content index at: https://www.hypebot.com/llms.txt
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# Fans are Customers, and how you treat them matters
- URL: https://www.hypebot.com/fans-are-customers-and-how-you-treat-them-matters/
- Published: 2024-03-05T15:30:49.000Z
- Updated: 2024-03-06T14:42:17.000Z
- Description: Fans are customers, and how we serve them matters. Michael Branvold and Jay Gilbert dive into this important topic and how to improve the fan experience on a new Music Biz Weekly podcast….
- Author: Bruce Houghton
- Tags: DIY Advice & Tips, Music Marketing, DIY musicians, Music Business, music industry, musician, musicians, #wp, #wp-post, #Import 2026-01-21 11:15

Fans are customers, and how we serve them matters. Michael Branvold and Jay Gilbert dive into this important topic and how to improve the fan experience on a new Music Biz Weekly podcast.

![](https://storage.ghost.io/c/3a/95/3a957c06-c825-4057-9939-0a274cc16d23/content/images/www-hypebot-com/wp-content/uploads/2019/12/musicbizweeklypodcastlogo.jpg)

[MichaelBrandvoldMarketing](https://soundcloud.com/michaelbrandvoldmarketing?ref=hypebot.com "MichaelBrandvoldMarketing") · [598 Don’t Take Great Customer Service for Granted & Remember to Give Your Fans Great Service](https://soundcloud.com/michaelbrandvoldmarketing/598-dont-take-great-customer-service-for-granted-remember-to-give-your-fans-great-service?ref=hypebot.com "598 Don’t Take Great Customer Service for Granted & Remember to Give Your Fans Great Service")