Apps & Mobile

Vicci Eliminates Your Merch Table While Still Selling Your Merch

Vicci-app-313x234By Eliot Van Buskirk of

Touring is an essential part of the revenue stream for many bands, and the merchandise they sell at gigs can keep them in gas money on their way to the next show, or add up to fairly large sums in the case of larger venues. However, it is no fun trying to run a pop-up store as you are also trying to load and unload gear, deal with soundchecks, drive across the country, and of course play the shows themselves.

There’s only so much room in the van. To help bands travel lighter and sell more merchandise (typically records, T-shirts, posters, and so on), Vicci Mobile Merchandise offers an iOS app that lets fans place orders from the show without standing in line, in order to receive the merch later, at home.

On one hand, for music fans, this takes a little bit away from the immediacy of having the object(s) in their hands right there and then — but on the other hand, they won’t have to lug it around for the rest of the night. And ultimately, it could help the band they are trying to support earn a bit more from their tour.

“The biggest hassle is long lines — you get to the front, and they are sold out of merchandise, or it’s just a hassle carrying it with you,” said Sean Huntington, CEO and cofounder of Vicci Mobile Merchandise. ”So with our platform, you buy it, and we drop-ship it to your home so you can get back to enjoying the concert.”

Bands can continue to offer an actual merch table if they want, or they can skip it altogether. To alert show-goers about the app, they can display banners, or run a video on the stage.

“We did Donny and Marie’s Christmas tour, and we had a video that played, [saying] ‘Get your merch at the booth or download the Vicci app and get it directly on your phone,’ and we had a great response,” said Huntington. “We’ve even had some great feedback from marathons and 10Ks that have a lot of merchandise, but they just can’t fulfill the capacity for all the fans that are there. And [dealing with merch in the traditional way is] a huge hassle for the artist — each night, they have to unload, count it in, count it out, and maintain that merchandise, and it’s just a huge process for them.”

Another advantage of using an app instead of lugging merchandise across the country, along with the amps, guitars, and all the rest: Bands don’t necessarily need to print a bunch of posters, make T-shirts, or get vinyl records produced until they know there’s a customer for each one.

For now there’s only an iOS version, so most bands will probably want to use this to lighten their load, rather than replacing their merch table with this app entirely, although an Android app is in the works.

So, what does it cost? Bands or anyone else with stuff to sell at events can offer items via the Vicci app without spending anything up front; after that, it works on a sliding scale. If the band or event organizer wants to run the app and fulfill orders on its own, Vicci gets 10 percent of the revenue for running the app; or, if Vicci handles the customer service, support, order fulfillment, on-demand printing, and creating images of the products, they get up to 40 percent. Either way there’s more room in the van, and one less thing to worry about on a tour.


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  1. How is this any different than encouraging people to just buy your merch online?
    Also, for many bands (especially for up and coming ones or for ones with a smaller number of more devoted fans) the merch table really is the place to meet people who are psyched about your music and for them to show their appreciation, creating an opportunity to develop meaningful relationships with fans. So the app seems to only serve the purpose of selling merch for bands who already sell a bunch of merch already and who aren’t worried about meeting as many people as possible.

  2. Hey John, great question! The issue that we are trying to solve is having multiple locations to find the same thing. By making a centralized location, think Zappos, for the merchandise fans want, we can deliver the best fan experience across the board.
    Concerts often times have the issue with data connectivity. We have built workaround in our application that allow for the fan to find the merch they want, place the order and not have to wait for connection to make it happen.
    We can also do on-demand fulfillment and A B type testing for small upcoming bands that want to test out a few designs and products to know what it is that the fans will buy on their tour, without having to upfront the cash before the tour starts.
    We recognize that the at booth engagement is huge for the band and the fan alike. I have met so many great bands at the merch table and formed a bond that has lasted a life time. It is great, and we are working on a solution for that that still preserves that exslusive one-on-one feel, after the show, but allows the artist to now have to worry about bringing an extra hand on tour to sell their merch and man the booth during the show.
    Great questions though. And we hope to continue to grow and aim to solve the needs of the fans, to deliver the best fan experience through merchandise offerings.

  3. So one of the holes that I see is that indie distributors/labels are getting better about selling CD’s and Vinyl at shows that are being included in soundscan and thus reported along with digital and physical store sales and often making a pretty big difference come wednesday when totals are reported. #Justsayin

  4. Not sure how this is different than just using a mobile band website. Topspin and LNM and Musictoday already sell merch on mobile through the band’s official website (not to mention handling the fulfillment aspect as well). Wouldn’t it be better to send your fans to your official site?

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