> ## Content Index > Fetch the complete content index at: https://www.hypebot.com/llms.txt > Use this file to discover other available public pages before exploring further. # Spotify Trolls Beats Music On Twitter To Steal Unhappy Users - URL: https://www.hypebot.com/spotify-trolls-beats-music-on-twitter-to-steal-unhappy-users/ - Published: 2014-01-27T13:00:00.000Z - Updated: 2014-01-27T13:00:00.000Z - Description: Last week Spotify appeared to be trolling Twitter to find and reach out to users complaining about early glitches om the just launched Beat Music service. Using the official @spotify. Continue reading [https://www.hypebot.com/hypebot/2014/01/spotify-trolls-beats-music-on-twitter-to-steal-unhappy-use - Author: Bruce Houghton - Tags: Uncategorized, Beats Music, Spotify, #wp, #wp-post, #Import 2026-01-21 10:43 [![spotify](http://hypebot.typepad.com/.a/6a00d83451b36c69e201a3fcab1bc1970b-100wi "spotify")](http://hypebot.typepad.com/.a/6a00d83451b36c69e201a3fcab1bc1970b-popup?ref=hypebot.com) Last week Spotify appeared to be trolling Twitter to find and reach out to users complaining about early glitches om the just launched Beat Music service. Using the official @spotify account, Spotify replied to tweets containing @beatsmusic or #BeatsMusic from anyone expressing frustration with their new competitor. At one point, Spotify offered returning users special incentives. "Can you send us a DM? We'd love to help you #FreeYourMusic" was the usual message from @Spotify. Many of the tweets have since been deleted, but here are some examples via [Mashabl](http://mashable.com/2014/01/26/spotify-beats-music/?ref=hypebot.com)e: [![image from 9to5mac.files.wordpress.com](http://hypebot.typepad.com/.a/6a00d83451b36c69e201a73d662fde970d-150wi "image from 9to5mac.files.wordpress.com")](http://hypebot.typepad.com/.a/6a00d83451b36c69e201a73d662fde970d-popup?ref=hypebot.com) [](https://twitter.com/AustinGIR?ref=hypebot.com)[Miles Morales @AustinGIR](https://twitter.com/AustinGIR?ref=hypebot.com) As many times [#BeatsMusic](https://twitter.com/search?q=%23BeatsMusic&src=hash&ref=hypebot.com) has crashed, reset profile, select artists/genre, and be told my playlist doesn't exist. [#Roughstart](https://twitter.com/search?q=%23Roughstart&src=hash&ref=hypebot.com) > **[Spotify ✔ @Spotify](https://twitter.com/Spotify?ref=hypebot.com)**[@AustinGIR](https://twitter.com/AustinGIR?ref=hypebot.com) Can you send us a DM? We'd love to help you [#FreeYourMusic](https://twitter.com/search?q=%23FreeYourMusic&src=hash&ref=hypebot.com). > [11:57 AM – 23 Jan 2014](https://twitter.com/Spotify/statuses/426398374699360256?ref=hypebot.com) and > **[Aaron Moodie @aaronmoodie](https://twitter.com/aaronmoodie?ref=hypebot.com)**[@beatsmusic](https://twitter.com/beatsmusic?ref=hypebot.com) hey guys, what’s going on with user auth? can’t login on the site, and app keeps running me through the signup process. > **[Spotify ✔ @Spotify](https://twitter.com/Spotify?ref=hypebot.com)**[@aaronmoodie](https://twitter.com/aaronmoodie?ref=hypebot.com) Can you send us a DM? We'd love to help you [#FreeYourMusic](https://twitter.com/search?q=%23FreeYourMusic&src=hash&ref=hypebot.com). [3:36 PM – 22 Jan 2014](https://twitter.com/Spotify/statuses/426091006816043008?ref=hypebot.com) In some cases Spotify was trying to win back customers with unnamed incentives: > [krf @neokev](https://twitter.com/neokev?original%5Freferer=http%3A%2F%2Fmashable.com%2F2014%2F01%2F26%2Fspotify-beats-music%2F&tw%5Fi=426080261793525760&tw%5Fp=tweetembed&ref=hypebot.com) [@Spotify](https://twitter.com/Spotify?ref=hypebot.com) how can I help? I used to have [#spotify](https://twitter.com/search?q=%23spotify&src=hash&ref=hypebot.com) but I switched to [#mog](https://twitter.com/search?q=%23mog&src=hash&ref=hypebot.com) and have been pretty happy. [Spotify ✔ @Spotify](https://twitter.com/Spotify?ref=hypebot.com) > [@neokev](https://twitter.com/neokev?ref=hypebot.com) We'd love you to see all of the new features, artists and layouts we've rolled out recently. DM us, and we'll sweeten the deal! > [3:09 PM – 22 Jan 201](https://twitter.com/Spotify/statuses/426084181118943232?ref=hypebot.com)4 Related articles [![](http://i.zemanta.com/226753808_80_80.jpg)](https://www.hypebot.com/spotify-steps-up-with-free-analytics-for-artists-concert-ticketing-and-merch-sales/)[Spotify Steps Up With Free Analytics For Artists, Concert Ticketing and Merch Sales](https://www.hypebot.com/spotify-steps-up-with-free-analytics-for-artists-concert-ticketing-and-merch-sales/) [![](http://i.zemanta.com/241683509_80_80.jpg)](https://www.hypebot.com/hypebot/2014/01/spotify-ceo-daniel-ek-shares-what-he-really-thinks-of-beats-music-.html)[Spotify CEO Daniel Ek Shares What He Really Thinks Of Beats Music](https://www.hypebot.com/hypebot/2014/01/spotify-ceo-daniel-ek-shares-what-he-really-thinks-of-beats-music-.html) [![](http://i.zemanta.com/242011153_80_80.jpg)](https://www.hypebot.com/beats-music-appears-to-still-be-struggling-the-just-launched-and-much-publicized-service-hit-a-snag-wednesday-afternoon-when/)[Beats Music Still Struggling With Tech Issues](https://www.hypebot.com/beats-music-appears-to-still-be-struggling-the-just-launched-and-much-publicized-service-hit-a-snag-wednesday-afternoon-when/) [![](http://i.zemanta.com/240591337_80_80.jpg)](https://www.hypebot.com/is-pandora-prepared-for-the-launch-of-beats-music/)[Is Pandora Prepared For The Launch Of Beats Music?](https://www.hypebot.com/is-pandora-prepared-for-the-launch-of-beats-music/) [![](http://i.zemanta.com/238227724_80_80.jpg)](https://www.hypebot.com/beats-music-to-launch-june-21st-official/)[Beats Music To Launch June 21st \[OFFICIAL\]](https://www.hypebot.com/beats-music-to-launch-june-21st-official/) [![](http://i.zemanta.com/239506324_80_80.jpg)](https://www.hypebot.com/hypebot/2014/01/spotify-drops-all-time-limits-on-free-accounts-.html)[Spotify Drops All Time Limits On Free Accounts](https://www.hypebot.com/hypebot/2014/01/spotify-drops-all-time-limits-on-free-accounts-.html)