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# Survey Shows Fans and Artists Demand Ticket Resale Reform
- URL: https://www.hypebot.com/survey-shows-fans-and-artists-demand-ticket-resale-reform/
- Published: 2026-05-20T12:40:34.000Z
- Updated: 2026-05-20T13:13:19.000Z
- Description: A new survey shows that fans view ticket resale as less a service and more a shakedown. Now multiple state legislatures are promising action.
- Author: Bruce Houghton
- Tags: Live & Ticketing, Ticket resale, ticket resale cap, ticket scalpers, Live Nation, Ticketmaster, concerts, live and ticketing

While artists and venues have long felt the burn of predatory secondary markets, a comprehensive new study confirms that fans have also reached a breaking point. 

The **2026 Ticketing Policy Issues Research**, conducted by **Breakwater Strategy** for the **Music Artists Coalition (MAC)**, surveyed 800 registered voters nationally and found a clear mandate for change: **fans want transparency, artists, venues and promoters want control, and everyone is tired of ticketing bots.**

**75%** of those surveyed want **resale prices capped at 20% of less** above the original sale price. 

60% to **65% of the voters** surveyed are more likely to **vote candidates** **that support ticket resale reform.**

### **The Price of Distrust**

Ticket resellers face a massive credibility crisis. 

Despite their claims of providing a valuable service, of those surveyed only **40%** trust resale platforms to provide legitimate tickets at fair prices. This skepticism is backed by a desire for aggressive price accountability; **78%** **of voters nationally support an industry-wide cap on resale markups**, and **85%** **support mandatory face value disclosure.**

**75%** of those surveyed want **resale prices capped at 20% of less** above the original sale price. **65%** are more likely to **vote candidates** **that support ticket resale reform.**

### **Fraud is real**

While some claim the market is self-regulating, **10%** of national voters report being **personally scammed**, and **28% have faced negative experiences like invalid tickets** or misleading info.

Fans are done with "ghost" tickets with **83% support prohibiting the sale of speculative tickets** that the seller does not possess.

When asked who is credible on these issues, **artists lead the pack at 78%**, while Members of Congress trail at just **37%**.

### **State Legislative Momentum**

The MAC survey arrives just as states are moving toward the reforms fans are demanding. 

In **New York**, the **"Affordable Concerts Act"** seeks to tighten licensing for professional resellers, following an extension of artist-led resale rules through June 30, 2026\. **California** is currently advancing **AB 1720**, which would prohibit markups of more than **10%** above face value. 

Meanwhile, **Vermont’s H.512** has passed both chambers and is set to take effect **July 1, 2026**, strictly banning speculative "ghost" tickets and deceptive URL practices. **Maine** has already passed tough resale caps.

### Music Artists Coalition

“Artists want their fans in the room at fair prices they set, but the resale system is diverting money away as resellers treat tickets like unregulated stocks,” says **Ron Gubitz**, executive director of the[**Music Artists Coalition**](https://www.musicartistscoalition.com/?ref=hypebot.com)**.** 

But some are views the survey results with skepticism due to it's sponsor. Backers and board members of the **MAC** include **Live Nation** aligned managers **Irving Azoff, Bill Silva** and **Coran Capshaw** along with artists **Anderson.Paak**, **Dave Matthews** and **Maren Morris**, among others.

Increasingly **Live Nation** and **Ticketmaster** have backed ticket resale regulations that [critics](https://www.ticketnews.com/2026/05/irving-azoff-aligned-music-artists-coalition-pushes-survey-backing-resale-caps-at-core-of-industry-lobbying-efforts/?ref=hypebot.com) say leave primary ticketing unchanged.

### Hypebot's Bottom Line

Whatever the motivations of the survey's sponsor, those responding sent a clear message. 

The time has come to restore trust and ensure that ticket prices reflect the intent of the artists on stage.

Find a pdf of the full survey results [here](https://s3.dualstack.us-east-1.amazonaws.com/busites%5Fwww/musicartistscoalition/pages/MAC%5F2026%5FTicketing%5FPolicy%5FIssues%5FResearch%5FData%5FTables.pdf?ref=hypebot.com).