"Companies of the future will see the public as their partner. Rather than suing customers, they'll give them blankets, and a return of all fees when a concert is canceled. There's no service in this industry. And it was the lack of service that shredded Detroit's reputation..."
"We've got a long way to go to reestablish music's dominance on the popular culture landscape. It can be done, but only if the execs stop worrying about their lifestyle more than the music and the acts get honest and stop scalping their own tickets, only if making music isn't about fame but songs, only if stars earn that moniker from the music they make as opposed to the contests they win."
- Bob Lefsetz
