1. Stay digitally connected
Millennials are the most digitally connected generation of adults, and the first to come of age with the internet and smartphones. To get your marketing message to them, be wherever they are online.What you can do:- Maintain active Facebook and Instagram accounts both for organic interaction and event promotion.
- Make sure to list events on popular event discovery sites like SongKick, Spotify, and BandsInTown. More importantly, make sure fans can buy tickets directly on those sites.
- Use marketing pixels and retargeting ads to target fans who’ve checked out your ticketing page but didn’t purchase to remind them about your upcoming show or festival.
- Create show recaps on social media and in marketing emails that showcase experiences from the fan perspective.
- Search social media for your festival or venue’s hashtag, and comment on post-show pictures to engage with fans and thank them for coming.
3. Strike up conversations
- Use your social media presence to ask and answer questions and foster dialogue.
- Be authentic. Develop a brand voice and values that build trust with fans. Convey them in the tone and design of your marketing and in personal communications with fans.
4. Build community
Millennials want to feel connected to a community. 81% of millennials surveyed attend music festivals to engage with a like-minded community and 79% of millennials report that attending live events makes them feel more connected to other people, the community, and the world. Online or offline, community is about engagement.What you can do:- Foster a sense of community in your social media and email content by being authentic and highlighting community members’ experiences or perspectives. In addition to posting and sharing content, focus on personal interactions. Ask fans what excites them, and let them know about future plans you’re excited about.
- Create a conversation zone. Nurture connections between fans by providing a designated area, time, or program at your show or festival that enables dialogue, or host a pre- or post-show gathering at your music venue.