Ticketmaster caps Olivia Dean resales at face value
UPDATE: Last week Olivia Dean called out Ticketmaster and promoters Live Nation and AEG over their handling of ticket sales for her tour. In response, now Ticketmaster caps Olivia Dean resales at face value and is offering partial refunds.
UPDATE: On Thursday, Ticketmaster announced that in early December, Olivia Dean fans who purchased resale tickets on Ticketmaster will receive partial refunds reflecting the difference between the original tour price and the higher price charged by the reseller.
Ticketmaster does not receive the markup on those tickets but will now absorb this refund cost for fans. “Refunds will be processed by December 10 and may take a few additional days to post, depending on individual banks.”
Ticketmaster caps Olivia Dean resales at face value
“You are providing a disgusting service,” Olivia Dean wrote on social media. “The prices at which you’re allowing tickets to be re-sold is vile and completely against our wishes. Live music should be affordable and accessible…”
Ticketmaster then took the unusual step of reposting Dean’s complaint alongside their response: “We support artists’ ability to set the terms of how their tickets are sold and resold. We’re capping resale prices for Olivia Dean’s tour on our site at face value and hope other resale sites will follow.”
We support artists' ability to set the terms of how their tickets are sold and resold. We're capping resale prices for Olivia Dean's tour on our site at face value and hope other resale sites will follow. pic.twitter.com/QsefnXCvNC
— Ticketmaster (@Ticketmaster) November 22, 2025
The move is a social media and PR win for Ticketmaster and Live Nation at a time when they could use it. The pair are facing numerous lawsuits including a Department of Justice call to break up the companies.
Last week, the UK announced it would ban all ticket resales above face value. Ticketmaster applauded the move saying it was a policy they were already implementing there.
Ticketmaster Offers All Artists Face Value Exchange
In the US, Ticketmaster “face value only” ticket resale is actually an option that Dean’s team could have opted into when the tour launched.
Last year the ticketing giant added the ability for artists to cap resale prices and launched a Face Value Exchange where fans can buy and sell tickets only at the original price paid. Billie Eilish is among those already using the Ticketmaster’s Face Value Exchange and steering fans there.
But as Ticketmaster’s “hope other resale sites will follow” implies, their restrictions will have have only a nominal impact for Dean’s fans. AEG’s AXS has yet to respond, but it is highly unlikely that StubHub, SeatGeek, Vivid and other resale marketplaces will follow suit
As of Monday, tickets for Olivia Dean’s U.S, tour were selling on StubHub at 50% to 250% above their original face value.
Bruce Houghton is Founder & Editor of Hypebot, Senior Advisor at Bandsintown, a Berklee College Of Music professor and founder of Skyline Artists.
“Ticketmaster caps Olivia Dean resales at face value” first appeared on Hypebot.com
