Last week Spotify appeared to be trolling Twitter to find and reach out to users complaining about early glitches om the just launched Beat Music service. Using the official @spotify account, Spotify replied to tweets containing @beatsmusic or #BeatsMusic from anyone expressing frustration with their new competitor. At one point, Spotify offered returning users special incentives.
"Can you send us a DM? We'd love to help you #FreeYourMusic" was the usual message from @Spotify. Many of the tweets have since been deleted, but here are some examples via Mashable:
Miles Morales @AustinGIR
As many times #BeatsMusic has crashed, reset profile, select artists/genre, and be told my playlist doesn't exist. #Roughstart
Spotify ✔ @Spotify@AustinGIR Can you send us a DM? We'd love to help you #FreeYourMusic.
11:57 AM – 23 Jan 2014
and
Aaron Moodie @aaronmoodie@beatsmusic hey guys, what’s going on with user auth? can’t login on the site, and app keeps running me through the signup process.
Spotify ✔ @Spotify@aaronmoodie Can you send us a DM? We'd love to help you #FreeYourMusic. 3:36 PM – 22 Jan 2014
In some cases Spotify was trying to win back customers with unnamed incentives:
krf @neokev @Spotify how can I help? I used to have #spotify but I switched to #mog and have been pretty happy. Spotify ✔ @Spotify
@neokev We'd love you to see all of the new features, artists and layouts we've rolled out recently. DM us, and we'll sweeten the deal!
3:09 PM – 22 Jan 2014
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