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Guest post by Michelle Aguilar of the TuneCore BlogIt is probably no surprise that businesses are being transformed by digital platforms such as Facebook. The platform has recently released a report that looks at the different ways in which businesses are being reshaped. Out of the many insights from the report, there are three findings that can be of great use, especially if you are an independent musician.Consumer Expectations are Increasing
Facebook notes that people are expecting higher quality in mobile experiences and customer service. Reflective of their data, Facebook conversation around ‘user experience’ has been observed to grow considerably. Because of this increase, people are more accepting of surging prices. There is a willingness to pay for more convenience. This highlights the need for business to gain better understanding of the modern customer experience.As a musician, this data can be applied to the digitalized aspects of your endeavors. Your website, press kit, and social media are all channels you can clean up and modify to make information accessible, easy to navigate, and responsive. You can also compare this to your experience as a user when attempting to connect to a business; you’re more likely to engage more when the experience is without stress or confusion.Consumer Participation in Ecommerce is Increasing
- In the US, over 60%
- In Canada, over 60%
- In the UK, over 75%
- In Germany, over 75%
- In India, over 40%
- In Japan, over 30%
- In Indonesia over 45%
- In Brazil, over 60%
- In Mexico, over 60%
Millennials Are The Most Populous Generation in the U.S
According to Facebook, it is estimated that by 2020, Millennials will make up half of the global workforce. The Brookings Institution, a non-profit public policy organization, has defined key Millennial values that will shape the future of the American economy—these include:- An interest in daily work that reflects and is a part of larger societal concerns.
- An emphasis on corporate social responsibility, stronger brand loyalty, ethical causes, and ability to offer specific solutions to specific social problems.
- Respect for the environment.
- Ability to build communities based on shared interests rather than geographical proximity, which in turn bridges dissimilar groups.
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